CASE STUDIES

We help operationalize AI & quantify impact to your business by:

EQUIPPING COMPANY LEADERSHIP TO MAKE FASTER + INFORMED DECISIONS

SHORTENING REVENUE CYCLE + IMPROVE CASH FLOW

DRIVING ADOPTION + EMPLOYEE UP-SKILLING

REDUCING EXPENSES ON EXPENSIVE LEGACY SOFTWARE

LIMITING TIME SPENT ON NON-VALUE ADD ACTIVITIES

IMPROVING COMPANY WORKFLOW + EFFICIENCY

MID-ATLANTIC COMMERCIAL SERVICES COMPANY

The company had 2–3 dispatchers handling 100–200+ after-hours service calls per week. They were paying a third-party vendor (FocusTel) ~$40K/year to handle overflow dispatch, plus at least another $40K/year in overtime for internal staff.

Total after-hours cost: $80K+/year

After-hours Dispatch

Contigo designed the optimal workflow, and Atreyus AI implemented an agentic AI dispatch agent that handles 100% of after-hours calls autonomously — qualifying requests, booking appointments, and logging everything directly into their FSM platform.

SOLUTION:

Reduction of 2 FTEs, complete removal of FocusTel, and zero overtime payments = $120K+ in annual cost savings.

MID-ATLANTIC HYDRAULIC MANUFACTURER

Leveraging automation & AI resulted in a 40% deflection rate or 19,500 tickets/year.

At the projected cost of $15.50/ticket, we were able to save $372,250/year as well as a 45% reduction is overtime resulting in an additional ~$48,000/year in savings.

Automating AI

Automating ‘Order Follow-Up’ tickets which account for 16-17% of all tickets, will allow three CSRs from the Tier 1 team to move to the Tier 2 team resulting in faster response on large, customer orders and a more experiential customer experience.

SOLUTION:

We were able to limit non-value add activities and improve quality of communication with customers.

MID-ATLANTIC COMMERCIAL SERVICES COMPANY

Approximately 15% of their preventive maintenance contracts were expiring without on-time renewal.

Their PM renewal book is worth ~$10M annually, so that's roughly $1.5M/year at risk.

Root cause was inconsistent PM contract data and manual renewal processes.

PM Contract Renewal Lapses

Deployed a Predictive Maintenance Data Integrity agent that audited and standardized their PM data, then automated the entire renewal process end-to-end.

SOLUTION:

All PM contracts now auto-renew with appropriate terms.

~$1.5M in annual renewal revenue protected.